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Troubleshooting the Website

If you are having difficulty with the website, we recommend trying the following actions to resolve the issue you are experiencing.

Email address is not recognized:

  • Ensure that you have entered the email address correctly
  • Ensure that you are using the email address that you used to sign up for the account
  • Email us at support@realplans.com so that we can check on the status of your subscription. Be sure to include the email address that was used for the account.

Password is not recognized:

  • Verify that the password was entered correctly
  • Reset your password – for details on how to reset your password, click here

Reset password email is not received:

  • Be sure to add support@realplans.com to your safe senders list before attempting to reset your password
  • The emails can take a few minutes to come through to your mailbox. Please wait about 5 minutes for the email before attempting to reset your password again.
  • If you do not receive an email within 10 minutes, please check your junk mail box.

The website will not load completely:

  • The first step is to clear your web browser’s cache
  • If clearing your cache does not resolve the issue, please restart your computer
  • If you continue to have trouble after attempting these, send us an email at support@realplans.com with a detailed description of what is occurring, the type of device you are using (tablet/laptop/desktop), the web browser you are using (Chrome, FireFox, Safari, etc.), and the operating system on the device you are using

Difficulties with updating your credit card information:

  • Please visit this article for details on how to update your credit card information

Difficulties with importing a recipe:

  • Please visit this article for more information on how to import a recipe

Difficulties with finding an imported recipe:

  • Please visit this article for details on how to find an imported recipe

Nutritional information is not generated for an imported recipe:

  • If you have imported a recipe and the system is not able to generate the nutritional info, you will need to enter that manually by going to Actions > Edit nutritional info on the recipe card. Please click here for details.

If you need assistance, please send us an email at support(at)realplans.com.

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