How can I contact your Customer Success team?
You are welcome to send us an email on support at realplans dot com and one of our agents will be available to help you as soon as possible.
I am gluten free but the rest of my family isn’t. Can I see all options within my plan type?
THIS IS ONE OF THE BEST PARTS OF REAL PLANS. Sorry for the all caps, but this is our superpower. Your preferences will be marked as a filter called ‘My Diet’. That said, you can always add recipes that fall outside of your diet. ie. if you’re dying for spaghetti Wednesdays but doing paleo the rest of the week, you can search and add the best gluteny recipes we’ve got. We’ll even add it weekly if you’d like (seriously, no judgements). This is mega helpful for dealing with families with a variety of food preferences and restrictions.
Can I adjust the number of servings?
You decide how many people you want each meal to serve when you sign up. All meals will default to that serving size, but if you’re having guests over or the kiddos are at a friend’s house for dinner you can increase or decrease the number of servings as needed. The recipe, ingredients and shopping list will automatically update.
Can I change my plan to a different diet type after I subscribe?
Yes, and as often as you like. We hope the recipes in your planner inspire you to love new types of food, meet personal goals or improve health challenges. Whenever you update your food groups and ingredient exceptions in the settings tab, Real Plans will put together new meal plans for the following four weeks.
Does Real Plans include breakfast menus?
It does! But, if your days start out like the tornadoes that ours do, you might not be up for cooking in the morning. In that case you can just add ingredients—milk, eggs, oats, etc—to your plan and they’ll automatically be added to your shopping list. That said, lots of Real Planners find cooking batch breakfasts and freezing them in single servings is a ridiculously easy time-saver.
Can I change the day my week starts on?
You can choose the day you would like to start your week in your settings. So, if your CSA box arrives on a Wednesday or you do most of your grocery shopping on Sundays, you can plan accordingly.
What about meatless Mondays or a slow cooker meal every Wednesday?
Ready to be a meal planning pro, are you? Love it. You can customize your schedule by meal size, main ingredient, prep time, tags, cuisine and origin.
Can I tell the planner which days to plan meals for?
Yes, you can plan your ideal week on the My Schedule page. You can choose exactly which days and meals (breakfast, lunch, dinner, extras) you’d like recipes scheduled for.
How do I get a refund?
If you are within the first 10 days and wish to be refunded, contact us via the leave a message button on the bottom right or email us support(at)realplans.com. The 10 day period begins on the initial date of purchase and after 10 days we cannot issue refunds. Renewal payments are non-refundable and you will have access to your account through the paid time frame.
If you purchased on iTunes, the payment was processed by Apple and we cannot refund you directly. To directly ask for a refund from Apple, please open your iTunes receipt. Apple usually sends the receipt within one or two days. On the receipt, click on the “Report a Problem” link in the “Item” column, right next to “Write a Review.” A new window will open where you can ask for a refund directly from Apple.
How much does Real Plans cost?
We are a subscription service so we automatically charge at every billing interval.
For regular plans, we have 3 options:
Monthly – $19
Quarterly – $42 (translates to $14/mo)
Annual – $79 (translates to $6.85/mo)
How secure is your website for sending my credit card number?
We are an authorize.net verified merchant and process thousands of transactions per year. We use 128-bit bank level security for all communications involving financial transactions. Also, realplans.com uses HTTPS for all communication. All your data is encrypted.